Privacy Policy

Privacy Policy

Last Updated: 20 August 2026

Higher Orbit Limited, trading as Higher Orbit Distributions, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, create an account, submit a wholesale enquiry or place an order.

1. About This Privacy Policy

This Privacy Policy applies to information collected through the Higher Orbit Distributions website and through communications between you and our business.

For the purposes of this policy, “we”, “us” and “our” refer to Higher Orbit Limited, trading as Higher Orbit Distributions.

2. Information We May Collect

Depending on how you interact with our website and business, we may collect information including:

  • Full name
  • Business or company name
  • Email address
  • Telephone number
  • Billing address
  • Delivery address
  • Order details
  • Account information
  • Wholesale and trade enquiry information
  • Information submitted through contact forms
  • Website usage and technical information

We only collect information that is reasonably necessary for the relevant business purpose.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders
  • Manage customer accounts
  • Respond to enquiries
  • Process wholesale and trade applications
  • Provide customer support
  • Communicate about orders and services
  • Arrange delivery
  • Improve our website and services
  • Maintain website security
  • Prevent fraud, misuse and unauthorised activity
  • Comply with applicable legal and regulatory requirements

We process personal information only where we have an appropriate lawful basis to do so.

4. Wholesale and Business Enquiries

If you contact us regarding wholesale or trade services, we may collect business-related information such as your company name, contact details, purchasing requirements and the products or brands you are interested in.

This information may be used to assess and respond to your enquiry and to provide relevant business services.

5. Orders and Payments

When you place an order, we may collect information necessary to process and fulfil that order, including contact, billing and delivery information.

Payments may be processed through third-party payment providers. Where payment processing is handled by a third-party provider, payment information is processed in accordance with the provider's applicable privacy policy and terms.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate essential website functions
  • Remember preferences
  • Improve website performance
  • Understand how visitors use our website
  • Improve the customer experience

Where required by applicable law, we will request consent before using non-essential cookies.

7. Third-Party Services

We may use third-party service providers to support our website and business operations, including services relating to:

  • Ecommerce
  • Payment processing
  • Delivery and fulfilment
  • Website analytics
  • Customer communications
  • Website security

These providers may process information according to their own privacy policies and applicable agreements.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may also retain information where necessary to meet accounting, legal, contractual, tax or regulatory obligations.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion where legally applicable
  • Object to certain processing
  • Request restriction of processing where applicable
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

To exercise an applicable right, please contact us using the details provided below.

11. Marketing Communications

Where permitted by applicable law and where we have an appropriate lawful basis, we may send information about our products, services or business.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

12. Children's Privacy

Our website is intended for general customers and business users.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or privacy practices.

Any updated version will be published on this page together with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us.

Higher Orbit Limited
Trading as Higher Orbit Distributions

Company Registration Number: 13259578
VAT Registration Number: GB445749656
EORI Number: GB093635940000

Registered Address:
638 Yardley Wood Road
Birmingham
B13 0HW
United Kingdom

Email: info@higherorbitdistributions.co.uk
Phone: +44 7476 427631