Shipping Policy
Last Updated: 20 August 2026
At Higher Orbit Distributions, we aim to provide a professional, reliable and straightforward delivery service for our customers and business clients.
This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are processed after payment has been successfully received and the order has been confirmed.
Orders are normally prepared for dispatch as soon as reasonably possible, subject to product availability, order volume and fulfilment requirements.
Processing times may vary for larger wholesale and business orders.
If there is a significant delay affecting your order, we will aim to contact you using the details provided at checkout.
2. Shipping Charges
Shipping charges may vary depending on:
- Delivery destination
- Order size and weight
- Delivery service selected
- Wholesale or bulk order requirements
Any applicable shipping charges will be displayed at checkout or communicated before an order is completed.
3. Delivery Times
Delivery times depend on the delivery destination, selected delivery service and availability of the products ordered.
Any delivery timeframe provided is an estimate and is not guaranteed unless specifically confirmed in writing.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, operational disruption or other unforeseen events.
4. UK Delivery
We offer delivery within the United Kingdom where available.
The applicable delivery options and charges will be shown at checkout based on the delivery address and order requirements.
Customers are responsible for providing a complete and accurate delivery address.
5. Wholesale & Bulk Orders
Wholesale and bulk orders may require additional processing time depending on:
- Order quantity
- Product availability
- Stock requirements
- Order preparation
- Delivery arrangements
For larger business orders, customers may contact our team before placing an order to discuss delivery requirements.
6. Delivery Address
Customers are responsible for ensuring that all delivery information is correct and complete before placing an order.
Higher Orbit Distributions cannot be held responsible for delays, failed deliveries or additional delivery costs caused by incorrect or incomplete information supplied by the customer.
7. Delivery Delays
Although we aim to meet estimated delivery times, delays can occasionally occur after an order has been dispatched.
Where a delay is caused by a third-party delivery provider or circumstances outside our reasonable control, we will provide reasonable assistance in resolving the issue.
8. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, clear photographs of the packaging and damaged products so that we can investigate the matter.
9. Missing or Incorrect Items
If your order contains missing or incorrect items, please contact us promptly after receiving your delivery.
We may request your order details and supporting information so that we can investigate and provide an appropriate resolution.
10. Delivery Tracking
Where tracking is available for the selected delivery service, tracking information may be provided to the customer after dispatch.
Tracking availability depends on the delivery service used.
11. International Delivery
International delivery may be available for selected products and destinations.
Where international delivery is offered, customers may be responsible for applicable customs duties, import taxes, clearance charges or other fees imposed by the destination country.
International delivery times may vary depending on customs processing and local delivery services.
12. Contact Us
For questions regarding shipping, delivery or your order, please contact our team.
Higher Orbit Limited
Trading as Higher Orbit Distributions
Company Registration Number: 13259578
VAT Registration Number: GB445749656
EORI Number: GB093635940000
Registered Address:
638 Yardley Wood Road
Birmingham
B13 0HW
United Kingdom
Email: info@higherorbitdistributions.co.uk
Phone: +44 7476 427631
We aim to respond to shipping and delivery enquiries as promptly as possible.