Terms of Service

Last Updated: 20 August 2026

Welcome to Higher Orbit Distributions.

This website is operated by Higher Orbit Limited, trading as Higher Orbit Distributions. By accessing or using this website, placing an order, creating an account, or submitting an enquiry, you agree to comply with these Terms of Service.

1. About Higher Orbit Distributions

Higher Orbit Distributions provides beauty, cosmetics, personal care and related products to customers, retailers and business customers.

We aim to provide accurate product information and a professional purchasing experience. Product availability, specifications and pricing may change from time to time.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activity
• Attempt to gain unauthorised access to our systems
• Interfere with the operation or security of the website
• Copy or reproduce website content without permission
• Submit false, misleading or fraudulent information
• Use our website or content for any unauthorised commercial purpose

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and specifications displayed on our website are accurate.

However, product packaging, colours, ingredients, specifications and other information may change according to manufacturers and suppliers.

We reserve the right to correct errors and update product information when necessary.

4. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable, we may contact you regarding an alternative, revised availability or an appropriate refund.

5. Wholesale and Business Orders

Wholesale and trade orders may be subject to minimum order quantities, account approval, stock availability and specific order conditions.

We may request additional business information before accepting a wholesale or trade order.

Submitting an enquiry or order does not automatically guarantee acceptance.

6. Prices and Payments

Prices displayed on our website may change without prior notice.

Applicable delivery charges, taxes or other charges may apply depending on the order and destination.

Payment must be successfully received before an order is processed unless alternative payment terms have been agreed with us in writing.

7. Orders

We reserve the right to decline or cancel an order where there is a legitimate reason, including product availability, pricing errors, suspected fraud or other circumstances affecting our ability to fulfil the order.

If an order is cancelled after payment has been received, any applicable refund will be processed using the original payment method where reasonably possible.

8. Delivery

Delivery times and charges depend on the destination, order size, product availability and delivery service.

Any delivery times provided are estimates and may be affected by circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery and contact information.

Please refer to our Shipping Policy for additional information.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Refund & Returns Policy and applicable law.

Wholesale and trade orders may be subject to specific return conditions.

Customers should contact us before returning any product.

10. Intellectual Property

All content on this website, including text, graphics, logos, website design and other materials, is owned by or licensed to Higher Orbit Limited unless otherwise stated.

You may not copy, reproduce, distribute, modify or commercially exploit our website content without prior written permission.

All third-party brand names, trademarks and logos remain the property of their respective owners.

11. Third-Party Services

Our website may use third-party services for payment processing, ecommerce functionality, analytics, delivery and other business operations.

Third-party services may operate under their own terms and privacy policies.

12. Website Availability

We aim to keep our website available and operating properly. However, we cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend or modify the website for maintenance, updates, security or operational reasons.

13. Limitation of Liability

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by law, Higher Orbit Limited is not responsible for losses caused by circumstances outside our reasonable control.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page with a revised date.

15. Contact Information

Higher Orbit Limited
Trading as Higher Orbit Distributions

638 Yardley Wood Road
Birmingham
B13 0HW
United Kingdom

Email: info@higherorbitdistributions.co.uk
Phone: +44 7476 427631
Company Registration Number: 13259578
VAT Registration Number: GB445749656
EORI Number: GB093635940000